Welcome to Ingenious mobiles. By using our website or services, you’re agreeing to what’s written here. We’ve kept it clear and straightforward. If anything’s unclear, email us anytime at [email protected].

Buying from us
When you place an order, you’re buying something we’ve described clearly. Some devices are brand new, others are refurbished. We’ll always state the condition. Once your order is placed, we’ll confirm it, prepare it, and ship it. If anything changes (like an item being out of stock), we’ll tell you right away.

Repairs and servicing
When you bring your device for repair, we take it seriously. Our team uses high-quality parts and expert care. If we can’t fix your device or it’s not worth repairing, we’ll tell you upfront before doing anything.

Back up your stuff
Please back up all your data before handing over your phone, laptop, or tablet. We are not responsible for lost files, photos, apps, or anything stored on your device.

When things go wrong
If there’s an issue with a product or repair, get in touch. Most of our repairs and items come with a warranty, and if something is our fault, we’ll fix it. If someone else has worked on the device after us or if it’s been damaged again, that warranty may not apply.

Returns and refunds
If you’re not happy with what you bought, let us know. If the device is still in its original condition and you contact us within our return window, we’ll arrange a return or refund. Repairs are not returnable unless there’s a fault caused by us — accidental damage after the repair isn’t covered.

Delivery
We deliver within the UK only. Shipping times are estimates, not guarantees. If your order is delayed, we’ll help track it down.

Your personal info
We respect your privacy. We only collect the info we need to process orders and improve your experience. We never sell your data. You can always ask us what we hold about you, and we’ll show you.

Using our website
Don’t misuse the site. No bots, no copying our content, no funny business. We can restrict access or remove content if needed to keep things safe and fair.

Updates to these terms
These terms can change. When we update them, we’ll post the new version here. For anything important, we’ll try to let you know.

Need help?
Just reach out. We’re easy to talk to. Email us at [email protected].

XOOSEL LIMITED Company Number: 16112274
Registered Address: 4th Floor 45 Fitzroy Street, Silverstream House, London, United Kingdom, W1T 6EB