Privacy Policy

We’re Ingenious mobiles, and we respect your privacy. This page explains what data we collect, why we collect it, and how we keep it safe. By using our website or services, you agree to what’s written here. If anything isn’t clear, email us at [email protected].

What we collect
When you visit our website, place an order, or contact us, we may collect the following:

  • Your name and contact details
  • Delivery and billing address
  • Device details if you book a repair
  • Payment info (securely processed by our payment provider)
  • Email communication or support requests
  • Website usage data (like cookies and analytics)

Why we collect it
We use your information to:

  • Process your orders and repairs
  • Send updates about your purchase or service
  • Improve our website and customer service
  • Respond to your questions or feedback
  • Comply with legal or tax requirements

We never collect more than we need, and we never sell your data.

How we protect it
We take your privacy seriously. All personal data is stored securely, and payment info is processed using trusted, encrypted payment gateways. Only team members who need to see your data can access it.

Who we share it with
We don’t sell or rent your information. We may share basic data with:

  • Delivery companies, so your order can reach you
  • Payment processors, to handle your transactions securely
  • IT services, to help keep our systems running safely

These partners only get what they need and are trusted to handle it carefully.

Marketing and communication
We won’t spam you. If you sign up for updates, we might send you the occasional email about new products or offers. You can unsubscribe anytime — no questions asked.

Cookies and website tracking
We use cookies to make the site work better and understand how people use it. This helps us improve things like loading speed and navigation. You can turn off cookies in your browser settings if you prefer.

Your rights
You can ask us to:

  • Show you what data we hold
  • Correct anything that’s wrong
  • Delete your personal data
  • Stop using your data for certain things

To do any of this, just email us at [email protected].

Third-party links
Sometimes our site may link to other websites. We’re not responsible for their content or how they handle your data. Check their privacy policies if you’re unsure.

Updates to this policy
We may update this from time to time. When we do, we’ll post the new version here. If there’s a major change, we’ll try to let you know.

XOOSEL LIMITED Company Number: 16112274
Registered Address: 4th Floor 45 Fitzroy Street, Silverstream House, London, United Kingdom, W1T 6EB